We put the first 2 horses in the water walker today – all went really well. We are really happy with the pool that Justin has done for us. I really appreciated the time and effort Justin put into researching what we would need for the filtration requirements to be suitable for horses (not something which is regularly done).
The whole team did an excellent job on the construction, putting in very long hours to ensure it was finished as planned.
Thanks again for all your help and we would certainly recommend Naughtons to anyone looking to put a pool – for horses or people!
I would just like to put in writing how happy we are with your whole team in the sale and installation of our pool. From the very beginning, you were very informative and helpful when we were trying to decide what we actually needed. We changed our mind a couple of times and you were very understanding. When it came to the installation of the pool, I can't tell you how happy we were with your whole team. They were hard working, respectful and a joy to have working here. We did have one unfortunate hick-up which was fixed immediately so we were not put out by it at all.
So, in short, thank you to your whole team for making my dream of having a pool a most pleasurable experience. With the fantastic Paving and Landscaping done by Top Edge Landscapes, our pool is now complete.
I just wanted to say a huge thank you for your professionalism whilst installing our new swimming pool. I wouldn't say we were the "clients from hell" but we were probably close! We asked about a million questions and Justin took it all in his stride. They made sure they could fit into our budget requirements, going over and above what is necessary, taking phone calls at 8pm and 6.30am! How's that for service?
We were unsure of the colour and shape (tossing up between Vogue and X Trainer) of the pool we were after and because I am a "visual" person Justin suggested we view other pools they have installed in our area. He knew we really wanted a blue pool - After seeing the colour of the pool in real life we loved it. We then went to another pool that was the exact shape we were wanting. It was great that we were able to see it in the ground. We opted for the 10m x 4m X Trainer in the Bi Luminate Nova Blue colour. I would be happy for other people to view our pool, it really does help to see them in real life.
The entire process was so easy from our perspective in terms of paperwork and I couldn't believe how quickly it was installed. The team worked so well together. The shell was delivered on the Tuesday, no work on the Wednesday, on the Thursday the area was marked out and the hole was dug and prepared, by Thursday PM the shell was in the hole and on the Friday they had the truck deliver the water - By the Friday night we were swimming! The concreting was then done and that was back-breaking work particularly by Simon - Even being a Director, Justin still helped out with installation!
From time to time Justin would pop in and see how the pool was going and even noticed the water was looking "off" so quickly organised some chemicals for us.
Justin organised for our proper pool fencing to be erected, the paving was done and the pool cover was installed.
After sales service is amazing, I can't recommend Naughton's enough. They were brilliant!
Thanks so much.
Just a quick note to say thank-you. Both you and your staff have been a pleasure to deal with ‘real customer service’. Right from the start I was given a quote that was very price competitive with options tailored to mu budget. Installation was a breeze with the assistance of your construction supervisor. Your sales assistants were always on hand to answer any questions and took the time to actually pick up the phone and ring me back when following things up. There are many businesses now days leave you in the dark with many frustrating follow up calls. The service team came and installed the solar with no hassles, cleaned up when finished and left a very neat and tidy job. The whole experience from start to finish has been fantastic and is a credit to all at Naughtons. Some businesses claim to be professionals but few actually deliver. Yours did and did it well. I will have no problem recommending you to family and friends. Keep up the good work.
Our pool is a fantastic asset to our home which we have enjoyed with minimal fuss and maintenance. We are totally satisfied with the quality of the Compass fiberglass pool package, the workmanship and the building experience with minimal disruption was beyond our expectations. When dealing with Naughtons, we have received great customer service from you and your team, who have always been friendly, helpful, prompt and professional. One of the reason we chose a Naughtons pool was for the quality of the fiberglass and the after sales customer service. Your recent information night on how to get your pool prepared fro summer was excellent and informative and great for us first timers. We would have no hesitation in recommending Naughtons to our family and friends. Thank you for a fantastic experience.
We write to express our great satisfaction and appreciation for the competence of your staff in the installation of our pool. We especially appreciate the efforts of your Pool Salesman, who provided us, initially, with the necessary information and advice regarding pool installation, without pressure to purchase and continuous assistance, expertise and personal attention throughout the installation of our pool. We also wish to complement the construction crew. Their skill, cooperation and friendliness in the week they spend at our property were outstanding and due to their efforts we have an outdoor area which will enhance our lifestyle for many years to come.
Your company has recently completed construction of a 7m X-Trainer at our home and I wanted to take the opportunity to thank you and your team for a most positive experience. We shopped around many different companies promising many different things but happily decided on Compass and Naughtons. Your Pool Salesman is an extremely affable fellow who has both a friendly and knowledgeable presence. He was able to happily answer any question (sorry there were plenty!) and was completely transparent insofar as to what and when Naughtons could and would achieve.
Most importantly, unlike so many of your competitors everything was clearly laid out how much everything would cost so we could understand what we were heading for. The Salesman was generous with his time both on the phone and personally, making us very comfortable with our decision. The Salesman’s approach combined with your quality pool, fabulous finishing work and competitive pricing made our decision much easier. The build was overseen by a Construction Supervisor and a troupe of different assistants over the journey. They are a great asset to your business. The Construction Supervisor provided on-going information as to what and when things were happening and showed a great blend of easy going attitude and professionalism. Northing was too much trouble; happily giving me time when I asked for it. The rest of the build team were a most pleasant and industrious group. You should be proud they represent your business. After handover we had one or two teething problems that the Salesman and Construction Supervisor quickly attended to which has now allowed us to enjoy our purchase.
Our final product is probably beyond what we had imagined and we managed to hit our goal of summer swimming! The kids say thanks!
Paul and Janene
We are wrapped to have chosen Naughtons Pools, they worked in with us very well and nothing was too much trouble as they even put up our retaining wall. The finished job is all we could have hoped for and I would recommend them to anyone. Thank you to Tim and his team.
Peter and Robyn Findlay
Myself and my wife Robyn found Naughtons to be a real pleasure to deal with we had Naughtons do everything from start to finish and there was not one item that we were unhappy with I would recommend Naughtons to any one wanting to have a hassle free job done i would be happy to talk to anyone about the excellent job they did for us.
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